11:00 am to 12:00 pm EDT
Event Opens - Registration
12:00 pm to 12:10 pm EDT
Welcome Address - Chair's Opening Remarks
12:10 pm to 12:40 pm EDT
Opening Keynote Panel Session – Pandemic Relief Fraud
Join the panel of experts across the financial services in North America to cover:
- Examples of pandemic relief such as loan fraud, PPE, COVID-19 vaccine fraud, unemployment insurance fraud. What is the role of the private sector in each of those areas, and what are they responsible for?
- Exploring internal investigations: were employees complicit in any of the fraud schemes?
- Exploring the control elements that failed, and how those controls can be firmed up for the future
- The lessons learned and how they can be applied to any future crisis
12:40 pm to 12:55 pm EDT
Presentation - Discover the newest forms of Internal Fraud & Legal pitfalls to avoid
Financial services firms are looking for ways to improve customer experience while also managing fraud losses to an acceptable level. How do firms balance efficient digital onboarding and fast money transfer capabilities with the real threat of bad actors and increasingly sophisticated fraud schemes? In this session the participant will learn:
- How to assess key digital fraud risks in your organization
- How to manage fraud risk without compromising customer experience
- Best practices for risk management when releasing innovative new products
Moma Charkraborty, Product Lead at Azlo will join Dana in this presentation.
12:55 pm to 1:10 pm EDT
Breaking the Vicious Cycle of Manual AML operations
Intelligent Automation helps compliance functions break the vicious cycle of Manual AML operations
- Most AML executives miss the paradox that adding more people to a broken process does not fix it but worsens it, with each additional person bringing on more risk Ex. Adverse Media Monitoring, Name Screening Alert Review, Payment Screening Alert Review
- Because financial crime analysts are directing most of their manual effort dispositioning simple alerts, they are not able to truly focus on the alerts with the highest risk
- Automation software is increasing satisfaction across all stakeholders – across Operations Analysts, Customers, Compliance Professionals. Ex. Deutsche Bank, Scotiabank, Carter Bank & Trust with $MM+ in savings while reducing risk
1:10 pm to 1:25 pm EDT
Live Q&A
Moma Charkraborty, Product Lead at Azlo will join Dana and the Chair in this discussion.
1:25 pm to 1:45 pm EDT
Networking Break & Business Meetings
1:45 pm to 1:50 pm EDT
Chair's Welcome Back
1:50 pm to 2:05 pm EDT
Track 1
Presentation - Trends in the Current Fraud Landscape
In this presentation, Kara will address the recent trends in the fraud landscape and those that are likely to prevail. Primarily, I’ll focus on Phishing and Spoofed Websites, Malware and Impersonations.
Best Practice Case Study - Fraud Controls in a Digital Environment
Q&A
Moderated by Robert Scott Russell
Peer to Peer - Group Discussion 1 - Key Topic: International Cooperation and Intelligence Sharing What’s new on the global landscape?
This is an opportunity for all delegates to get involved in an interactive discussion that will be led by co-hosts
Track 2
Supercharging Your Fraud Analytics Program
In this session, take the opportunity to look at key considerations in evolving your fraud analytics program from periodic ad-hoc manual testing all the way up through continuous monitoring powered by artificial intelligence and advanced analytics. Explore an evolutionary approach to identifying high risk activity through using analytics, how to position your program for success as you prepare for the leap into artificial intelligence to identify internal fraud, and also some of the challenges and pain points of building out your fraud analytics program and how to overcome them.
Best Practice Case Study - Top 5 Trends for the global fraud landscape
Q&A
Moderated by Pawneet Abramowski
Peer to Peer - Round Table 2 - Key Topic: Fraud and Cyber Security in the age of the pandemic
This is an opportunity for all delegates to get involved in an interactive discussion that will be led by co-hosts
Track 3
2021 Challenges Posed by Fraud in the Post-COVID 19 Era
Join Sabeena in this session, to gain insight on how to police, monitor and mitigate internal and external fraud in financial services firms during the COVID 19 era. There will be lessons on insider fraud, such as fraud or manipulation involving the securities markets and external fraud, such as cybersecurity breaches, vishing, etc.
Best Practice Case Study - Exploring Internal Fraud Best Practice and Prevention Strategies
Q&A
Moderated by Michael Pieciak
Peer to Peer - Round Table 3 - Key Topic: Post election: Managing the Regulatory Fraud Landscape for Financial Services
This is an opportunity for all delegates to get involved in an interactive discussion that will be led by co-hosts
3:05 pm to 3:20 pm EDT
Networking Break & Business Meetings
3:20 pm to 3:35 pm EDT
Fraud Controls for a Digital Environment
Financial services firms are looking for ways to improve customer experience while also managing fraud losses to an acceptable level. How do firms balance efficient digital onboarding and fast money transfer capabilities with the real threat of bad actors and increasingly sophisticated fraud schemes?
In this session the participant will learn:
- How to assess key digital fraud risks in your organization
- How to manage fraud risk without compromising customer experience
- Best practices for risk management when releasing innovative new products
3:35 pm to 3:50 pm EDT
Best Practice Case Study - The Digital Strategy Agenda for Fraud Prevention, Detection and Investigations
- What was on the digital agenda before COVID-19 and where are we now?
- How can global collaboration work to minimise risks?
4:05 pm to 4:15 pm EDT
Chair's Closing Remarks
4:15 pm to 5:00 pm EDT
Networking Lounge Opens
11:00 am
Event Opens - Registration
12:00 pm to 12:10 pm EDT
Chair's Opening Remarks
12:10 pm to 12:40 pm EDT
Opening Keynote Session - Fighting Fraudsters with AI
- How has AI evolved? How can it be used to predict and prevent fraud?
- What shared action can the financial services take to mitigate the ethical risks associated with AI?
- What are the latest strategies, and has COVID-19 accelerated the use of AI and intelligence analytics to detect and prevent fraud?
- How can it help communication with customers who could be a potential target for fraudulent activity?
- How can FS implement smarter AI systems?
Brad and Yevgeniy will be joined by Moma Charkraborty, Product Lead at Azlo.
12:40 pm to 12:55 pm EDT
Keynote Presentation - The Threat from Within
- The role of the employee in fraud within organisations has unfortunately become an increased focus, where employees involved in fraudulent activities span from many different departments, roles and functions. This session will provide you with the knowledge on what may encourage an employee to commit fraud against your organisation.How does the collusion and involvement of outsider’s impact internal fraud
- Hear about a detailed high-profile case study – What are the repercussions of internal fraud
12:55 pm to 1:10 pm EDT
Best Practice Case Study - Integrating People Risk into Cyber Risk
Aligning fraud and cyber teams to increase cyber resiliency and minimize risk
1:10 pm to 1:25 pm EDT
Q&A
Moderated by Jamie Udinson, Senior Director, National Cause & Financial Crimes Detection Programs, FINRA, Brad Daughdrill, Director, Data Scientist, Fraud and Central Operations, USAA, Matthew Hall, Data Scientist, Fraud and Central Operations, USAA
1:25 pm to 1:45 pm EDT
Networking Break & Business Meetings
1:45 pm to 1:50 pm EDT
Chair's Welcome Back
1:50 pm to 2:05 pm EDT
Track 1
Fraudsters at The Gate
This session will cover Anti-Fraud Program Structures including how it has changed due to COVID-19 and the new remote workplace:
- Fraud Prevention
- Detection
- Intervention
Tracy Moore, Sr. Compliance Officer, Wholesale Banking North America Fraud Officer, Rabobank
Best Practice Case Study - The Fraud Risk Management Guide
Powerful tools for fraud prevention, detection and investigations
Q&A
Moderated by Scott Russell, Certified Fraud Examiner and Subject Matter Expert, Tracy Moore, Sr. Compliance Officer, Wholesale Banking North America Fraud Officer, Rabobank
Peer to Peer Group Discussion 1 - Fraud prevention, Detection and Investigation Methods
This is an opportunity for all delegates to get involved in an interactive discussion that will be led by co-hosts
Track 2
Harnessing the power of Internal Audit during an Investigation
Sometimes we forget that there is an ally that works alongside us. Internal Audit (IA) provides the best avenue for internal investigation. Working under the direction of Legal Department, that umbrella of privilege and confidentiality allows for a protected attorney-client work product and communication. Sensitive information remains protected in-house.
Best Practice Case Study - Cyber Crime & Mobile Fraud
Q&A
Moderated by Pawneet Abramowski
Peer to Peer Group Discussion 2 - The World Beyond: Leveraging Emerging Technology to Advance Fraud Mitigation
Cloud, AI, Blockchain, Biometrics, and Augmented/Virtual Reality are quickly become part of our everyday vernacular. Integrating these technologies as part of our financial services portfolio is one thing, but how can we look to leverage the power and insights they bring to stop fraud not only in its tracks but maybe even before it happens? Join me for a discussion on how to consider implementing these technologies in the world beyond operations to support organizational efforts in fraud mitigation.
Track 3
Case Study - Paying It Backward: How Fraudsters Profit from Tuition Refunds
While the student loan industry does not have the volume of fraud other financial services experience, bad actors are always looking for ways to find and exploit even the smallest of opportunities to monetize their malicious intent. Tuition refund fraud represents one of those prospects and combating it requires detecting the illegitimate refunds among the increased amount of valid occurrences the pandemic has caused to many student’s higher education plans.
Objectives:
- Overview of tuition refund fraud
- Case study reviews of both a typical student loan refund fraud case and the particular cases emerging during COVID-19
- Transferable methods of prevention and detection that can apply to any industry
Best Practice Case Study - Data Driven Approaches to Detect Fraudulent Activity
Experiences of linking analysis across products
Q&A
Moderated by Michael Pieciak
Peer to Peer Group Discussion 3 - Discover the newest forms of Internal Fraud & Legal pitfalls to avoid
This is an opportunity for all delegates to get involved in an interactive discussion that will be led by the hosts.
3:05 pm to 3:20 pm EDT
Presentation - Reserved FinCEN
3:20 pm to 3:35 pm EDT
Presentation - Reserved for TIAA
3:35 pm to 3:45 pm EDT
Q&A
3:45 pm to 3:55 pm EDT
Closing Keynote - Panel Session
Hear the key takeaway’s and reflections keynote speakers and moderators from across the two days. Where does the future look like for the fraud prevention landscape?