Chris has led the industry's fraud prevention activities on Authorised Push Payment fraud for 13 years, adding the Industry Money Mule strategy to her portfolio around 8 years ago. Chris was responsible for developing a cross-sector partnership with the Police and National Trading Standards, resulting in the launch of the award-winning Banking Protocol, aimed at protecting vulnerable consumers within bank branches. This national initiative is embedded within the policing plan for all 45 UK Police Forces, is used by 54 national financial institutions as well as the Post Office and is now being expanded to other banking channels.

 More recently, Chris led the payment industry response to the PSR’s APP reimbursement proposals, providing thought and people leadership internally at UK Finance and externally across hundreds of Payment Service Providers, other industry trade associations, Pay.UK and the regulator creating a safe and orderly industry wide implementation.

 Chris was the 2024 Winner in the Outstanding Individual Contribution to Tackling Economic Crime category at the TECA’s.